CQC praise for two providers

Care Quality Commission reports have been published for a Spalding dentist and a care home.

Both Southfield House, Woolram Wygate, and the Smile Orthodontics, Bourne Road, were awarded a rating of ‘good’.
Operated by The Order of St John Care Trust, Southfield House is a residential care home for up to 32 people.
“There were enough staff to meet people’s needs and staff had received training to support them in their role. This included how to keep people safe from harm and keeping up to date with the latest best practice,” says the report published this week.
The unannounced inspection found systems and processes to safeguard people from the risk of abuse and avoidable harm.
“Staff had received training in how to keep people safe,” the report says.
The home is also well-led and has a positive and open culture. A family member had commented that it was more like a home than an institution.
“Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people,” the report adds.
“Call bells were answered quickly, and staff were available in communal areas to monitor people’s needs. The provider had completed checks at the point of recruitment including checking staff did not have a criminal record.”
Staff helped patients to be involved in decisions about their care and gave patients clear information to help them make informed choices, the inspectors noted.
“Relatives told us the registered manager was clear, open and honest with people and their relatives,” the report notes.
The home was last inspected in 2017 and was rated good at that time.
The Smile Orthodontics report followed a planned inspection in December.
“We found this practice was providing safe care in accordance with the relevant regulations,” the report says.
“The practice safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.”
Emergency equipment and medicines were available and staff knew how to respond to an emergency, completing training in emergency resuscitation and basic life support every year.
“We saw that practice staff carried out regular medical emergency scenario training. This helped staff familiarise themselves with the content and use of the medical emergency equipment bag,” the inspectors noted.