Care home told to improve by CQC

A Spalding care home has been told improvements need to be made after its first inspection by the Care Quality Commission (CQC).

Glenholme Halmer Court received an unannounced visit in July and the report was published last week.
It showed that each of the five key areas requires improvement.
The home, which was first registered with the CQC in September 2021, was found to be breaching regulations and warning notices were issued.
“People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice,” the report says.
“We have identified breaches in relation to safe care and treatment, safeguarding and governance at this inspection.”
Glenholme is a care home without nursing care and can have 61 people in purpose-built accommodation. At the time of the inspection there were 22.
At the time of inspection there wasn’t a registered manager in post. There was a manager who had applied to register.
“Risks to people were not always mitigated and documented.
“Risks assessments were not always in place,” it adds and the report outlined concerns around deprivation of liberty authorisations.
“People were deprived of their liberty for the purpose of care and treatment without relevant lawful authorisations in place,” the report says.
The key areas identified as needing improvement were: safety, effectiveness, caring, responsiveness and leadership.
“We feel a mixture of gratitude for the highlighted strengths and determination to address the areas of concern,” said a statement from Glenhome, which owns a number of homes around the country.
“The report commended several positive aspects, including our safe staffing levels, reassuring feedback from residents and their families, our staff’s commendable dedication to providing compassionate care and our diverse range of facilities,” it continued.
The company has “already identified and initiated improvements on most of these points before the CQC’s visit.”
The management team has been ‘bolstered’ by the company and it remains ‘confident in the strides we’ve made post-inspection. Were the CQC to review Halmer Court today we believe our rating would reflect a ‘Good’ standard.’
The CQC has requested an action plan from the home’s management and will monitor progress.