The Voice of Spalding and South Holland
Lincolnshire life-saving charity LIVES has received a glowing report from the Care Quality Commission (CQC) following an inspection.
The inspectors focussed on key areas: whether the organisation is safe, effective, caring, responsive to people’s needs and well led.
It involved examining LIVES governance and policies, interviews with staff and volunteers, as well as seeing some of the team in action caring for patients.
The charity’s 700 volunteers responded to more than 21,500 medical emergencies in 2017.
Nikki Silver, chief executive of LIVES said: “We’re absolutely thrilled to receive such a positive report from the CQC.
“LIVES prides itself on the quality of the care that it delivers to people in Lincolnshire and works hard with our volunteers to ensure that we hold ourselves to high standards.
“Having this confirmed by the CQC is a real boost to our 700 volunteers and staff and reflects the commitment that each of them makes to responding to medical emergencies in their communities.
“We are proud CQC has recognised that LIVES has a strong focus on patients and the care that we delivered is caring and compassionate as well as clinically sound. We are very proud that the CQC has such high praise for our staff and volunteers and could find no areas in which it recommended improvements but we are not resting on our laurels.”
