Care company still needs to improve

A South Holland care company is continuing to breach legal requirements and has been issued with warning notices.

Atlas Care Services was inspected last year and four breaches were revealed by the Care Quality Commission (CQC) inspectors.

A follow-up inspection was conducted in June to check the company had followed its plan to meet the requirements. This report has just been published.

“On this inspection we found that the provider had not addressed two of the four breaches of legal requirements we identified in September 2016,” the report says.

The CQC has issued a warning notice requiring compliance with all legal requirements by October 31 in two areas; monitoring the service and organising staff resources consistently and effectively.

The service was previously told it required improvement in four of the five key areas.

The most recent inspection looked at three of the five, and improvement is needed in all of them.

It was noted that Atlas had been rated good for caring.

Atlas Care Services, of Tate Business Park, Dozens Bank, Pode Hole, looks after people in their own homes and has more than 300 clients in the area.

“We found the provider had made changes to the way any concerns and complaints were handled and legal requirements in that area were now met,” says the report.

The inspection also noted that the company had introduced a new system to ensure the commission was notified of any significant incidents relating to the service and the legal requirements in that area was also being met.

Clients told inspectors of continuing concerns over scheduling of calls and late arrivals of staff – some 10.5 per cent of calls in April were 20 minutes or more late – equating to 3,510 calls.

The report said consistent improvements were necessary.

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